FAQS NewYorkinasOriginals

Product

How to chose NewYorkinasOriginals size?

NewYorkinasOriginals does not use half sizes ( 1/2 ) . Depending on your foot lenght, you should choose a one size bigger or smaller.

How can I clean the leather on my NewYorkinasOriginals?

NewYorkinasOriginals recommends, always to use cleaning products specific for leather and suede textiles.

What happens if NewYorkinasOriginals get wet?

NewYorkinasOriginals are made of high quality leather and do not get compromised by water.

Does NewYorkinasOriginals sacrifice animals for the manufacture?

NewYorkinasOriginals does not sacrife animals to manufacture its products. We exclusiely use genuine leather provided by the food industry , hand treated and colored in factory by expert artisans.

Payments

What methods of payment are accepted?

They are accepted as payment methods :PayPal,Bank Transfer and Credit Card.

Buy at NewYorkinasOriginals, it is safe, fast and convenient. When you shop at NewYorkinasOriginals, your online privacy and security is always guaranteed.
NewYorkinasOriginals uses Paypal as the first option to make secure payments.

Shipping

When will my order arrive?

The shipment will be made within 24 hours after receipt of payment.
Shipments to Brazil, Argentina, South America and / or countries with special taxes (taxes / fees) will be applied to the client.
NO shipments are made to Andorra, the Canary Islands, Ceuta and Melilla, Gibraltar.

NewYorkinasOriginals are shipped by TIPSA and DHL.

¿How are products shipped?

NewYorkinasOriginals, are sent by courier.
Each NewYorkinasOriginals is protected individually, so as not to be damaged in transportation and to arrive in perfect conditions at the hands of NewYorkinasOriginals clients.

If I buy more that one pair of NewYorkinasOriginals , can I get a cheaper shipping?

No, shipments do not combine when going by unit weight of the product. In case of purchase several pairs of NewYorkinasOriginals contact with  thankyou@newyorkinasoriginals.com.
Very kindly NewYorkinasOriginals Team will answer all your questions.

Returns

Return process

Returns are possible 7 days from the time the package is received and MUST be returned in perfect condition. Inside the original box, with all the extra accessories, intact and without using any of them besides NewYorkinasOriginals.
Until the arrival of the returned product at offices of NewYorkinasOriginals the customer is responsible for the product.
After review of the product , the customer will be refunded the amount paid in the same manner as NewYorkinasOriginals was paid. Subtracting the amount of (6€ in community countries Europe) the return shipment payment.
NewYorkinasOriginals reserves the right that if the product was used and/or damage, defect or lack of complements were attached, only the 50% of the amount paid will be refunded. 

How do I make a refund and who pays for it?

Please, contact thankyou@newyorkinasoriginals.com   to state the exact address where to pick up NewYorkinasOriginals.
Please, include everything in the original box: NewYorkinasOriginals with its complements ( transport bag, extra blue laces etc) Everything unused and in perfect conditions.
NewYorkinasOriginals will send you a courrier to pick up the box at the address stated by the customer. The customer will pay 6€for the return shipment to Comunitty countries Europe . Other countries / continents consult on thankyou@newyorkinasoriginals.com
This return shipment fee will be subtracted from the total amount paid by the customer and will be transferred back in the same manner as it has been paid.

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